These guidelines are based on Public Health England and Department for Education guidance for educational settings and their key workers. The fundamental principle of this guidance is to ensure physical distancing between identified groups and to implement good hygiene practices. The design of the nurseries as relatively small communities for day care on non-domestic premises and further subdivided rooms, greatly assists our ability to create physical distance between groups and cluster children into specific cohorts or ‘bubbles’.
Junior’s Day Nursery believe that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. Junior’s Day Nursery welcome suggestions on how to improve our nursery and will give prompt and serious attention to any concerns about the running of the nursery. Junior’s Day Nursery anticipate that most concerns will be resolved quickly, by an informal approach with the nursery manager. If this does not achieve the desired result, Junior’s Day Nursery have a set of procedures for dealing with concerns. Junior’s Day Nursery aim to bring all concerns about the running of our nursery to a satisfactory conclusion for all of the parties involved within 7 days of receipt of the complaint, be it verbal or written.