Junior’s Day Nursery believe that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. Junior’s Day Nursery welcome suggestions on how to improve our nursery and will give prompt and serious attention to any concerns about the running of the nursery. Junior’s Day Nursery anticipate that most concerns will be resolved quickly, by an informal approach with the nursery manager. If this does not achieve the desired result, Junior’s Day Nursery have a set of procedures for dealing with concerns. Junior’s Day Nursery aim to bring all concerns about the running of our nursery to a satisfactory conclusion for all of the parties involved within 7 days of receipt of the complaint, be it verbal or written.